Returns & Refund policy

You are entitled to cancel your order within 1 day without giving any reason for doing so.

The deadline for cancelling an order is 1 day from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail help@mentalhealthsupport.in

We will reimburse you no later than 1 day from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 1 day

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalised.

• The supply of goods that, according to their nature, are not suitable to be returned, for example, goods that deteriorate rapidly or where the date of expiry is over.

• The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods, which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

RQ Mental Health Support, Mehdipatnam, Hyderabad-500028

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Shipping and Delivery for Psychology Counselling Services and Products

1. Service Accessibility: Our online counselling sessions are easily accessible from the comfort of your home, eliminating the need for physical travel.

2. Appointment Scheduling: Book and confirm your sessions instantly. Appointment details will be emailed to you, ensuring a seamless process.

3. Delivery of Digital Resources: Resources such as worksheets, tools, and recordings from sessions are securely emailed to you immediately after purchase or completion.

4. Products Shipping: Physical products like self-help books, therapeutic tools, or materials are shipped securely, with tracking available to monitor their journey to your doorstep.

5. Customized Support Plans: Personalized counselling plans are delivered via email, tailored to your specific needs and preferences.

6. Timely Delivery: Whether it’s digital services or physical products, we prioritize prompt delivery to meet your timelines.

7. Global Reach: Our services and products are available worldwide, ensuring you can access expert guidance no matter where you are.

8. Packaging of Materials: Physical therapeutic tools and products are thoughtfully packaged to ensure they arrive in perfect condition.

9. Customer Support: Our team is available to assist with any questions about session scheduling, resource delivery, or product shipments.

10. Sustainability Commitment: We use eco-friendly packaging for physical products to align with sustainable practices.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail help@mentalhealthsupport.in